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About Us

Woodworking Supplies for woodworkers, supplied and supported by woodworkers, is the aim of Professional Woodworkers Supplies.


We are conscious of the requirements of the hobby woodworkers and the emerging woodcraft professional and are sourcing the best possible products to enhance your woodworking experience, We are proud of the reputation for service and quality that we have built for Professional Woodworkers Supplies and look forward to building on that by adding more specialty products to our range and expanding our customer base through communication mediums such as this web-site.


It is our aim is to expand on our range of products from; Woodpeckers Inc, Incra, Router Technologies,  Whiteside Router Bits. WoodRiver and others, with complimentary equipment from other quality manufacturers.

We welcome feedback from the woodworking community as to the ways in which our products have been used and to their needs and aspirations in the future.


Contact Us

Telephone (AU)    03 9776 1521   (Int) +61 3 9776 1521    Facsimile (AU)    03 4206 7868   (Int) +61 3 4206 7868

Mail                        P O Box 10 Patterson Lakes, Victoria, Australia 3197

E-mail                      sales@woodworksupplies.com.au

 
 
About this Web Site.
 
Security
  • Professional Woodworkers Supplies through our secure transaction server service providers, On Technology Pty Ltd. and Bendigo Bank Ltd., have now achieved the highest level of  security certification possible.  You will see an obvious change, on current web-browsers, the address bar turns green to indicate your are connected to a secure server. 

  • Still concerned, unsure, worried about ordering on-line or if it is what you want and will suit your needs????  Don't worry, give us a call, we will happily take 'phone orders and assist in making sure your purchase is what you want.  Please add 2 working days to the delivery time if using this service. 

Shopping Cart Software
Dimensions
  • We have prepared this web site from materials made available to us from our suppliers, who generally work in imperial measurements, every care has been taken to convert all dimensions to metric, using 25.4 mm to the inch, however all product dimensions should be verified, prior to use . Professional Woodworkers Supplies cannot accept responsibility for the accuracy of dimensions and/or conversions in this web-site.
Warranty
  • All products sold by Professional Woodworkers Supplies are warranted as fit for their stated use. Claims for damaged or otherwise unfit goods must be made within 7 days of receipt, Professional Woodworkers Supplies will not be responsible for any other costs, labour, cutting, fitting etc. 
  • Router lifts are covered by a 12 months, craft use, replacement warranty, with the purchaser responsible for all freight costs.
  • All claims must be made in writing and be accompanied by a copy of the original Tax Invoice

Returns

  • Returns; In the unlikely event goods need to be returned, they must be returned in the original packaging and include all accessories, manuals and the like.  Returns must be arrive in a saleable condition unless faulty.  DO NOT return any goods without prior contact.

Refund Policy

  • Refunds will be made promptly on return of the faulty goods or if the cost of return is prohibitive on sighting photographic evidence of the fault.

  • Refunds will be made in the same form as the original payment was made e.g. Credit Card, Cheque, Direct Deposit etc.

  • Refunds will be processed within 3 business days of receipt of the returned goods.  Proof of refund will be mailed, if requested.

  • A Gift Certificate may be offered as an alternative to a refund, acceptance of which is at the sole  discretion of the purchaser.

 

Confidentiality & Privacy Policy
  • Professional Woodworkers Supplies (PWS), considers personal information, such as your name, postal and e-mail addresses or telephone number, to be private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff or authorised agents, and is used only to market our products or better serve our customers. PWS will not disclose any personal information to other organisations .
  • Information Collection    When you browse PWS web site, you do so anonymously. Personal information is not recorded by Professional Woodworkers Supplies off our web site, however, we may request that you voluntarily supply us with personal information, including your name, email address, etc., for purposes such as correspondence, site registration, making a purchase, or participating in online surveys.
  • PWS may also retain electronic communications you send to our customer service representatives, webmaster or other associates. These may be shared only within PWS as a means to continually improve customer service.
  • PWS web sites track information about the visits to those sites. For example, statistics are compiled that show the daily number of visitors to a site, the daily requests received for particular files on a site, and what countries those requests come from. These aggregated statistics are used to customize our web site to better meet your needs and may also be provided to others, but the statistics contain no personal information and cannot be used to gather such information.


Information use    
Personal information that visitors submit to our sites is used only for the purpose for which it is submitted.


Disclosure of information      Because PWS considers the individual information we maintain to be confidential, our policy is to disclose no personal information gathered on-line to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings. PWS does not sell, rent or transmit personal information to other organisations

 

 Freight

Australia Wide    Freight charges are calculated automatically at the check-out stage.  They are based both on the value of the order and the delivery Post Code and apply to all products up to 1850mm in length, items longer than this will be quoted individually.  Freight rates apply to orders for an individual customer, not clubs or other group purchases.

Your order will be processed and shipped in 3 to 5 business days (subject to stock being available) you will be advised of any significant delays. Australia Post or our courier will advise by E-mail as soon as your order has been shipped, please check your E-mails regularly.

You must make sure someone is available to receive and sign for your delivery. If this is not possible you must give us permission in the "Special Instructions" box on the next screen to "Leave at the door".  Having your parcel left at the door is done at your own risk and we accept no responsibility if the parcel goes missing. By accepting these terms you agree to make no claims against us should the parcel go missing under these circumstances. Delivery drivers are Not able to call to advise of a pending delivery 

International Customers please note:  A nominal freight charge is added to your order at check-out, your credit card or PayPal account will be charged for the items purchased and this nominal charge only.  We will calculate the total shipping cost and advise by E-mail the balance payable and a link to the Shopping Cart page where you can pay for the balance. If you choose not to proceed we will refund the initial charge less a 5% restocking fee.  We do not hold any Credit Card details on our files; therefore you need to pay online as instructed in the advisory E-mail.

e-Update Newsletter;  New Customers will automatically be added to our e-Update subscribers list, if you do not wish to receive these monthly informative newsletters you can unsubscribe after receiving your first newsletter.

 

Enjoy browsing our site and do not hesitate to contact us if we can be of further service.  *


 

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